Thursday, May 22, 2008

Good, bad, not particularly ugly

Microsoft have a Customer Experience Improvement Program. In order to try and get people to use it, though, they use a cheap trick.

This is the Windows version of the dialog: note that "I don't want to join the program at this time" is selected - as it should be, customers should have to opt-in to being snooped on. However, the OK button is disabled and the only way to enable it and get rid of this dialog and get back to what you were doing is to click "Join the ... program". Of course, you then click back on No and then click OK but it's tacky, and I bet people sign up even though they don't want to.

Visual Studio does it right: gives lots of info on the program and enables OK when you click yes or no.

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